---
title: "How to Set Up Address Settings? Customer Address Form on an E-Commerce Site, Required Fields, Billing and Delivery Address, Country Differences, Cost of a Wrong Address and Checklist"
description: "How to set up address settings? Prevent losses from wrong addresses by configuring the address form, required fields, invoice type and country settings correctly on your e-commerce site."
url: https://www.faprika.com/en/blog/how-to-set-up-address-settings
language: en
site: Faprika
---

# How to Set Up Address Settings? Customer Address Form on an E-Commerce Site, Required Fields, Billing and Delivery Address, Country Differences, Cost of a Wrong Address and Checklist

> How to set up address settings? Prevent losses from wrong addresses by configuring the address form, required fields, invoice type and country settings correctly on your e-commerce site.

The shipment reaches the door and nobody is found; the courier calls and the number is missing; the package goes back to the branch and the customer says “but I wrote my address.” In e-commerce, no matter how good the product and price are, this scene is a silent loss that turns a sale back: extra shipping fees, late delivery, returns, support emails and, most importantly, a disappointed customer. The cause is often not the carrier but the address form on your site: a form that asks the wrong questions, is too long, vague or full of unnecessary required fields.

In this guide **address settings** is covered here on two levels. The first is what is actually configured in the Address Settings screen of the Faprika panel: enabling and requiring the invoice type, T.C. ID number, company name, tax office and tax number fields. The second is the design principles beyond the panel: which fields should be required, how to separate billing and delivery details, how to manage country differences and how to shorten the form on mobile. There are also two small tools: a calculator that estimates the monthly cost of wrong addresses and an eight-item address form audit. For the rest of the delivery process, [e-ticarette kargo yönetimi](https://www.faprika.com/blog/e-ticarette-kargo-yonetimi-nasil-yapilir) is explained in a separate article; here we focus only on capturing the address correctly and completely.

Key Takeaway

“The address form is the last gate of an order: the product goes into the cart and payment goes through, but the package reaches the customer only if the address is right. A good address setup means collecting what is needed completely, not asking for what is not needed, and giving every field a reason; too many fields make people abandon the cart, too few send the package back.”

## What Are Address Settings?

Address settings are the settings in an e-commerce site that determine which details a customer enters for delivery and invoicing, which are required and which countries you deliver to. The goal is to collect, without tiring the customer, the information that gets the order to the right person with the right invoice.

In Faprika, these settings live in two places. Which invoice details are requested from the customer is managed in the **Configuration > Settings > Address Settings** screen. Which countries you deliver to, country-based price ratios, VAT exemption and currency are in the **Configuration > Countries** screen. They need to be considered together: what the address form looks like often depends on which countries you sell to.

We recommend reading

Address Settings Management Tutorial

## Why Is the Address Form So Important?

The address form matters because a wrong or incomplete address directly damages both the cost of the order and the customer experience. The product can go to the wrong place, delivery can be delayed, the package can come back; each of these means extra shipping fees, extra labor and lost trust.

The problem has two sides and they are often confused. The first is **missing data**: details such as district, building number or phone were not collected, or were collected but not made required. The second is **too much friction**: the form is so long and so full of required fields that the customer either gives up or fills the fields at random. The right setting is finding the balance between these two ends. For customers who give up at the cart stage, the article on [ways to reduce cart abandonment rates](https://www.faprika.com/en/blog/ways-to-reduce-cart-abandonment-rates) describes the same balance from another angle.

*Görsel: Address settings: person, location, details and invoice field groups in an e-commerce address form (The four field groups of an address form: person, location, details and invoice)*

## Which Fields Should an Address Form Have?

An address form has at least four groups: details that identify the recipient, fields that pin down the location, details that help find the door and the information needed for the invoice. Which field is required is decided by whether that field truly blocks delivery or invoicing.

The table below offers a general framework. It is not a settings list but a design guide: the fields managed from the panel in Faprika are described separately in the next section.

| Field group | Example field | Required? | Reason |
| --- | --- | --- | --- |
| Person | Full name | Yes | The courier needs to know who to hand it to, and the invoice is issued in this name |
| Person | Phone | Yes | It is the only channel the courier will call if they cannot find the address |
| Location | Country | Yes | Determines the rules by which delivery and price are calculated |
| Location | Province and district | Yes | Shipping routing is done based on this information |
| Location | District | Usually yes | The same street name can exist in different districts |
| Detail | Avenue, street, building and apartment | Yes | This is the key information that gets the package to the door |
| Detail | Directions note | No | Helps the courier with hard-to-find addresses; not everyone needs to fill it in |
| Invoice | Invoice type (individual, corporate) | Yes | This choice determines which invoice details are requested |
| Invoice | T.C. ID number, company name, tax details | Depending on invoice type | Needed only for the relevant invoice type; not asked of everyone |

The rule that comes out of the table is simple: **being required should be proportional to the problem that missing information causes.** A package with no apartment number cannot be delivered, so it is required. A package with no directions note is usually delivered, so it is optional. Every extra required field puts one more obstacle in front of the customer; do not make a field required if the obstacle has no payoff.

Tip

Write a “why” for every required field

Next to every required field in the form, write in one sentence: “If this field is missing, this problem occurs.” A field for which you cannot form that sentence should not be required. This small exercise is the easiest way to weed out fields that were added to the form over the years and that nobody remembers anymore.

## How to Set Up Address Settings in Faprika

In Faprika, address settings are made in the control panel under Configuration > Settings > Address Settings. When you enable the “Invoice Type Enabled” option here, you can create detailed fields for both individual and corporate customers.

*Görsel: Faprika panel Configuration, Settings, Address Settings screen: enabled and required options for invoice type, T.C. ID number, company name, tax office and tax number (Enabled and required options in the Address Settings screen (values are examples))*

The options on the screen are split into two groups by invoice type. For the individual invoice type, a national ID number may be requested; for the corporate invoice type, the company name, tax office and tax number may be requested. Each field has two separate options: whether it appears on the form (Active) and whether the customer can leave it blank (Required).

### Invoice Type Enabled

The Invoice Type Active option lets customers choose Individual or Corporate as the invoice type when adding an address. Without it, you cannot use the national ID number, company name and tax fields; it is the starting point for all the other options. If you sell to both individual and corporate customers, it makes sense to keep it on.

### National ID Number Active and Required

National ID Number Active requests the national ID number from customers who choose the individual invoice type. National ID Number Required makes it mandatory for the customer to enter it. This is personal data: unless you truly need it, leaving it optional instead of required protects customer trust and keeps the form short.

### Company Name Active and Required

Company Name Active lets you request the company name for the corporate invoice type. Company Name Required makes this field impossible to leave blank. Since a corporate invoice cannot be issued without a company name, making this field required is usually appropriate if you sell to business customers.

### Tax Office and Tax Number Active, Required

Tax Office Active and Tax Number Active request these two details for the corporate invoice type; each has its own separate Required option. Customers enter this information after selecting the Corporate invoice type while adding an address. Since corporate invoices need both details together, it is consistent to set the options according to the same decision.

If you are curious about the invoicing process itself, the [e-Invoice](https://www.faprika.com/en/e-invoicing) page and the [plan comparison](https://www.faprika.com/en/pricing) show which invoicing features are included in each plan.

| Setting | Invoice type | What Active does | What Required does |
| --- | --- | --- | --- |
| Invoice Type Enabled | Both | Customer can choose Individual or Corporate | No separate required option |
| National ID Number | Individual | Number is requested | Cannot continue without entering the number |
| Company Name | Corporate | Company name is requested | Cannot continue without entering the company name |
| Tax Office | Corporate | Tax office is requested | Cannot continue without entering the tax office |
| Tax Number | Corporate | Tax number is requested | Cannot continue without entering the tax number |

Tip

Test the setting from the customer's point of view after changing it

After making a change in Address Settings, visit your store as a customer and add a new address. Select both the Individual and Corporate invoice types to see for yourself which fields appear and which are required. A setting that looks right in the admin panel may not show up on the form the way you expect.

## How Do You Separate the Billing Address from the Delivery Address?

Billing information says to whom and under which tax ID the invoice will be issued; delivery information says where and to whom the package will go. The two are often the same person and place, but not always: in a gift order the recipient is someone else, and in a corporate order the invoice goes to the head office while the goods go to a branch.

That is why the form must not confuse the two concepts in the customer's mind. Customers should not have to wonder, “will this address appear on my invoice, or will my package be delivered here?” Three principles help:

- **Ask for the invoice type early and clearly.** The choice between Individual and Corporate determines which additional fields appear, so it should be at the start of address entry.
- **Show only the fields for the relevant type.** A customer who selects Individual should not see the tax office, and a customer who selects Corporate should not see the national ID number. In Faprika, this separation is set up with the Active options.
- **Show the address again in the order summary.** A short summary of the delivery address and billing information before payment lets customers catch a mistake themselves.

Recommended reading

What Is Guest Checkout?

## How Do You Manage Country-Based Address Settings?

Country-based address management means deciding which countries customers can choose as their delivery country and how that choice affects price, VAT exemption and currency. In Faprika, these operations are done from the Configuration > Countries screen.

If a country is active on this screen, customers can select it as their delivery country; if it is inactive, they cannot. In the training example only Türkiye is active, so customers cannot select any other country. For a store that sells to a single country, this is a correct and simple starting point; when you want to expand abroad, you activate the relevant countries.

*Görsel: Address capture flow: select the delivery country, enter address details, select the invoice type, confirm the address summary and complete the order (A five-step flow from the customer's address entry to the order)*

The options on the Countries screen relate directly to address settings:

- **Selected Active and Selected Inactive:** Quickly activates or deactivates the countries you have selected without going to another screen.
- **Country Price Rates:** Lets you enter a country-based price increase as a fixed amount or a percentage. If both are filled in, the amount is added first, then the percentage is applied.
- **VAT Exemption:** Lets you exempt the countries you export to from VAT. For this to work, the option “Check VAT exemption for user group and country” must be enabled under Configuration > Settings > Tax Settings.
- **Default Currency:** Determines which currency shopping takes place in when a specific delivery country is selected.
- **Usable in Phone Numbers:** Allows the country code to be used when entering a contact number during registration.
- **Order:** Determines the order in which countries appear in the list; the lowest order number appears at the top.

For the Country Name and the two- or three-letter ISO codes, the training recommends not changing these fields; since these codes are used internationally, they ensure consistency in data processing and communication. For details, see the [Countries Management training](https://www.faprika.com/en/tutorials/country-management).

We recommend reading

What Is

E-Export

?

### Why should addresses be thought of differently when selling abroad?

Not every country has the same address format: some countries have no concept of a neighborhood, the postal code matters, and the building number is written before the street name. Applying Türkiye's province, district, neighborhood order to another country as is confronts customers with confusing fields. If you plan to sell abroad, you need to test whether the address form fits the target country's format by placing an order in that country. For a general e-export setup, the [e-Export page](https://www.faprika.com/en/e-export) is a starting point.

## How Much Does a Wrong Address Cost You?

The cost of a wrong or incomplete address has four components: extra shipping fees, extra communication and handling effort, the support load created by delayed deliveries, and lost customers. You can put numbers on the first two; the last two are quieter but usually more expensive.

The tool below estimates only the two items that can be put into numbers. The rates you enter are your own assumptions; the article does not present any rate as an industry average. Enter the real values you find in your own order and shipping records.

Wrong address cost

Monthly number of orders

Wrong or incomplete address rate (%)

Extra shipping cost per incident (currency)

Communication and handling cost per incident (currency)

Rate you assume will decrease with an improved address form (%)

Wrong address incidents per month**30**

Total monthly cost**2.550**

Monthly gain from improvement**1.020**

With this assumption, about 30 incidents occur each month; improving the address form reduces the monthly cost.

The result is based on the assumptions you enter; the currency is the one you choose. The cost of lost customers and reputation is not included, so the real cost is usually higher.

Keep two points in mind when reading the tool. First, not every wrong address costs the same: some incidents are resolved by phone, others end with the package being returned. So think of the cost inputs in terms of an average incident. Second, improving the address form does not eliminate the problem; causes independent of the form, such as courier errors or customers deliberately entering wrong details, always remain. So enter the reduction rate cautiously.

Tip

Find your real rate in your own records

List the returns, returned shipments and orders marked “address not found” from the last few months and divide by total orders. That way you enter your own real rate into the tool instead of an assumption. Even if you do not keep records, this list is the most honest way to see the true scale of the address problem.

Recommended reading

How Do You Manage the Returns Process in E-Commerce?

## What Should an Address Form Look Like on Mobile?

On mobile, an address form should be short, fillable with one hand, and structured to open the right keyboard for each field. On a phone screen, every extra field means scrolling, keyboard use and tapping errors; so a form that is acceptable on desktop can make shoppers abandon their cart on mobile.

The practical principles are:

- **Stack the fields in a single column.** Two small fields side by side are cramped on a phone and lead to mistaken taps.
- **Open the right keyboard.** The phone field should open with a numeric keyboard and the email field with an email keyboard; customers should not have to bother switching keyboards.
- **Put optional fields at the bottom or hide them.** Fields such as a delivery note should not lengthen the main flow if they are optional.
- **Show the error message next to the field.** Instead of saying “something is missing” at the end of the form, show which field is wrong and why.
- **Keep touch targets large.** Small targets increase mistaken taps.

All of these principles are tied to how your site behaves on phones in general; for details, see the article [e-ticaret sitesinde mobil uyumun önemi](https://www.faprika.com/blog/e-ticaret-sitesinde-mobil-uyumun-onemi) For sites built with Faprika, trying the add-address screen on your own phone, within a real order flow, is the most reliable way to run these checks.

## The Most Common Mistakes in Address Settings

The most common mistakes in address settings are making everything required, making nothing required, and configuring the setting once and never testing it again. Most of them stem not from the settings screen but from never checking how the setting looks on the customer side.

### Making every field required

Making the form fully required so that “no incomplete information comes in” forces customers to give unnecessary information. Make the national ID number or tax details required only when they are truly needed for the invoice. An unnecessary requirement is friction that makes shoppers abandon their cart.

### Making no field required

The opposite is also harmful: if the company name and tax details are not required on a corporate invoice, orders that arrive with missing information have to be completed manually afterward. If you sell to business customers, making these fields required is far cheaper than corresponding afterward.

### Not setting the invoice type and trying to fix it later

If Invoice Type Active is off, customers cannot distinguish between individual and corporate; a customer who wants to provide corporate details has to communicate them outside the form. If you sell both individually and to businesses, turn the setting on from the start.

### Activating a foreign country without testing the address format

Activating a country is not enough; you need to test whether the address fields work sensibly for that country and whether the price, currency and VAT exemption are applied as you expect. An untested country shows up to customers for the first time with an error.

### Changing the Country Name and ISO codes

The training's clear warning is not to change these fields. The country name and the two- or three-letter ISO code are used for consistency in data processing and communication; changing them creates unnecessary risk.

### Configuring the setting once and forgetting it

The countries you sell to, your customer types and your products change over time. Review your address settings again when you open up to a new country or to business customers.

Tip

A quarterly address test

Every three months, place a test order yourself as both an individual and a corporate customer: add an address and check that the fields appear as you expect and that the required settings work. This test, which takes only minutes, can catch a form error that would otherwise go unnoticed for months.

Recommended reading

What Is Shipment Tracking?

## Address Form Checklist

The address form checklist collects the eight items the form should pass before going live and at regular intervals. The graphic and tool below present the same items in different ways; the table gives the same information as text.

*Görsel: Address form checklist: invoice type, required fields, delivery countries, country settings, phone, mobile test, address summary and regular review (Eight-item checklist for the address form)*

Address form audit

Invoice Type Active is deliberately set according to my customer type

Only the invoice fields that are truly needed are required

Only the countries I deliver to are active

Country-based price rate, VAT exemption and currency have been checked

Phone entry with country code is set according to my needs

The add-address screen has been tested on a phone, with one hand

The customer sees the address and invoice summary before payment

Returns and returned shipments caused by wrong addresses are reviewed regularly

Items that apply**2 / 8**

The address form setup does not seem settled yet. First clarify the invoice type and required fields, then the delivery countries.

The basic settings are in place, but gaps remain. Complete the mobile test, the address summary and the regular review.

Your address settings are in good order. Repeat the same check whenever you add a new country or customer type.

| Field | Check | Done? |
| --- | --- | --- |
| Invoice type | Invoice Type Active set according to customer type | Yes / No |
| Required fields | Only truly needed invoice fields are required | Yes / No |
| Delivery countries | Only countries you sell to are active | Yes / No |
| Country settings | Price rate, VAT exemption and currency checked | Yes / No |
| Phone | Entry with country code set according to need | Yes / No |
| Mobile test | Add-address screen tested on a phone with one hand | Yes / No |
| Address summary | Customer sees the address and invoice summary before payment | Yes / No |
| Regular review | Returns and returned shipments caused by wrong addresses are monitored | Yes / No |

## When Should Address Settings Be Reviewed Again?

Address settings should be reviewed again whenever your sales setup changes: when you start selling to a new country, when you open up to business customers, when you change your invoicing process, or when you notice the number of orders with wrong addresses rising. A setting is not something to configure once and leave; it is an arrangement that is updated as sales grow.

Shipping follows the same logic: the more accurate the address, the better rules such as [regional shipping management](https://www.faprika.com/en/blog/what-is-regional-shipping-management) work, because routing by region depends on the correct city and district. Capturing the address correctly is the first and cheapest improvement to the entire shipping process.

## Address Settings with Faprika

In Faprika, address settings are split across two screens: Configuration > Settings > Address Settings determines which billing details are requested from the customer, while delivery countries and country-based pricing, VAT exemption and currency settings are managed under Configuration > Countries. Stores selling to individual or business customers, in one country or several, can set up both screens to fit their own sales model.

To learn how to use address settings in your own plan and what else you get alongside other features, you can review [our plans](https://www.faprika.com/en/pricing) or request a demo.

## Frequently Asked Questions

**What are address settings?**

Address settings determine which details a customer enters for delivery and invoicing, which of them are required and which countries you deliver to. In Faprika, invoice details are managed in the Address Settings screen and delivery countries in the Countries screen.

**Where do you find address settings in Faprika?**

In the control panel, go to Configuration, Settings, Address Settings. For delivery countries, use the Configuration, Countries screen. The two are separate screens and complement each other.

**Is it mandatory to ask customers for a T.C. ID number?**

In Faprika, T.C. ID Number Enabled asks for the number, and T.C. ID Number Required makes it impossible to leave blank. Whether to make it required is a decision based on your sales and invoicing process; if you do not need it, leaving it optional keeps the form short.

**What details can you ask corporate customers for?**

For the corporate invoice type, you can ask for company name, tax office and tax number. Each has its own Enabled and Required options. Customers enter these details after selecting the Corporate invoice type when adding an address.

**What do you need to do in address settings to sell abroad?**

In the Configuration, Countries screen, you need to enable the countries you want to sell to. If you wish, you can also define a country-based price ratio, VAT exemption and default currency. For the VAT exemption to work, the related control option must also be enabled in Tax Settings.

**Is it possible to prevent wrong-address problems completely?**

It is not possible to prevent them completely; customer mistakes and courier-related problems remain independent of the form. But asking the right fields, removing unnecessary requirements and showing customers an address summary before payment noticeably reduces form-related errors.

Get your customer's address right the first time

Set address and billing fields from the Faprika panel to fit your own sales model; collect the information you need from individual and business customers in full, without asking for what you don't. Let's plan your store together.

Request a Demo

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