FaprikAI is an advertising management, Instagram and Facebook messaging and content service for online stores running on the Faprika e-commerce platform. It is provided by İnovabil Teknoloji Sanayi ve Ticaret A.Ş. (data controller), İOSB Mah. YTÜ Teknopark Sokak No: 1 İç No: Z16 Başakşehir, İstanbul, Türkiye · info@faprika.com · +90 850 333 15 23.
Türkçe: FaprikAI Gizlilik Politikası.
Data we access
- Through Meta: the connecting user's ID and name; the ad accounts, Facebook Pages, Instagram accounts, product catalogs and Meta pixel the merchant selects; campaigns, ad sets and ads; spend and performance reports; website audience sizes; and, for the messaging service, messages sent to the merchant's Page and Instagram account and the merchant's replies.
- Through Google: the merchant's Google Ads campaigns, budgets, conversions and reports, and the linked Merchant Center ID.
- From the store: product names, descriptions, categories, images, prices and stock, and order totals. Product cost and margin are never sent to us or to the AI provider.
- Customer lists: only if the merchant opts in, and only for customers who gave marketing consent, emails and phone numbers are hashed (SHA-256) inside the store before they leave it and are used to create Meta custom audiences.
Purpose
To create and manage campaigns in the merchant's own ad accounts based on plans the merchant approves, keep spend within the merchant's monthly cap, keep catalogs and audiences up to date, report results, show and answer messages in the merchant's admin panel, and answer support requests. We do not sell data.
AI
We use Anthropic's Claude to draft ad copy, product descriptions and reply suggestions. Only the content needed for the task is sent; customer names, contact details and product costs are not. Store content is processed through Anthropic's API under its commercial terms, which do not allow training models on this content. Every AI-written text passes rule checks and the merchant's approval before publishing.
Sharing
Meta and Google (inherent to the service: ads, catalogs and audiences are created in the merchant's own accounts), Anthropic (AI tasks), infrastructure providers (only to provide the service), and authorities where required by law. Meta, Google and Anthropic servers are located outside Türkiye; transfers comply with Article 9 of the Turkish Personal Data Protection Law No. 6698.
Storage and security
- Access tokens are stored encrypted only on our central server, never on the store site; our ad engine keeps a token in memory for at most 15 minutes.
- Message texts are kept on our server for up to 30 days.
- Ad reports are kept while the service is active.
- Requests between stores and our servers are signed with a per-store key.
Removal and deletion
- Merchants can remove the Meta connection at any time in Facebook Settings > Business Integrations or in the FaprikAI screen; the token is deleted when the connection is removed. Meta data deletion requests are received at https://ai.faprika.com/meta/veri-silme.
- The Google connection can be removed in the FaprikAI screen or in the Google account's third-party access page; the token is revoked and deleted.
- When the service ends, tokens and our copies of messages are deleted. Messages in the merchant's own admin panel belong to the merchant and follow its retention setting.
- Campaigns, audiences and catalogs belong to the merchant and remain in their accounts; nothing is deleted.
- Deletion and other requests: info@faprika.com, answered within 30 days.
Google user data
FaprikAI's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Changes and contact
We publish changes on this page and announce important ones in the merchant's admin panel. Questions: info@faprika.com.