In e-commerce, one of the most important ways to increase customer satisfaction is to make order management flawless. Especially for orders made up of several products, shipping everything in a single package is not always possible because of stock status, lead times or shipping processes. This is exactly where the Order Splitting feature comes in!
With this feature, orders can be split automatically into several packages and delivered to customers in the fastest and most cost-effective way. It is a perfect solution for products stored in different warehouses or that must be shipped from different suppliers. With Order Splitting you can speed up delivery processes, optimize shipping costs and increase customer satisfaction.
It also works fully integrated with Trendyol, Hepsiburada, n11, Pazarama, Çiçeksepeti, Ozon, Aliexpress, İdefix and all other marketplaces, and automates shipping processes in sync with all carriers. As a result, orders are managed in harmony with marketplaces and shipping processes, ensuring error-free and fast delivery.
How Does It Work?
The Order Splitting feature automatically splits orders according to defined criteria, providing a fast, efficient and flexible shipping process. The system analyzes the contents of orders and performs the most suitable split, increasing customer satisfaction while optimizing operational processes.
How Are Orders Split?
✔ By Product Lead Time:
- If some products in the same order are sourced quickly and others slowly, the system splits the order into different shipments. This way the customer receives the products that can be sourced early faster.
✔ By Weight and Desi Dimensions:
- Large-volume and heavy products are shipped separately to optimize transport costs and reduce the risk of damage. Small and light products can be prepared as a different package.
✔ When Shipping from Different Warehouses Is Required:
- If the products in an order are located in different warehouses or stores, the system automatically selects the appropriate warehouse or store and organizes the order to ship from the relevant location.
✔ Each Part Is Tracked Separately:
- When an order is split, a separate order record is created for each part. These parts are synchronized with all marketplace platforms and assigned separate shipping tracking numbers.
- The whole process can be followed smoothly through the integrations, so there is no confusion for either the customer or the seller.
✔ Works Automatically on All Marketplaces!
- Orders coming from Trendyol, Hepsiburada, N11, Çiçeksepeti, Pazarama, İdefix and all other marketplaces are split automatically thanks to the system integrated with these platforms, and a separate order record is created for each part.
- When an order is split, a specific order number and shipping tracking information are assigned to each part and synchronized with the relevant marketplaces.
- This way, sellers can split and manage all orders automatically without manual work and complete shipping processes quickly.
Thanks to this feature, orders reach the customer in the fastest and most efficient way, while logistics processes are also optimized.
Strengthen Your Order Operations
With the Order Splitting feature you can increase operational efficiency in e-commerce, speed up delivery processes and maximize customer satisfaction. This feature simplifies stock management, can ship products from different supply points and offers the most suitable shipping solution for every order; by working in sync with all marketplaces and carriers, it makes the process fully automatic.
In e-commerce, where competition is growing today, gaining flexibility and speed in order management is a big advantage. Discover the Order Splitting feature now, optimize your logistics processes and offer your customers a flawless shopping experience!
Frequently Asked Questions (FAQ)
What is the Order Splitting feature and how does it work?
Order Splitting is a system that automatically divides an order in e-commerce into several packages based on the products' stock status, lead time, weight, desi and shipping locations. This way, orders reach customers quickly, cost-effectively and in the most efficient manner.
In which cases is the order splitting feature useful?
- If the products in an order are shipped from different warehouses - If some products have a longer or shorter lead time - If separate shipments by weight and desi are needed to reduce shipping costs - If sending large and fragile products in different packages is advantageous
Is order splitting done manually or automatically?
Orders are split completely automatically. The system analyzes orders within the defined rules and splits them in the most suitable way, optimizing the shipping process.
Does the order splitting feature work on all marketplaces?
Yes, the Order Splitting feature works fully integrated with Trendyol, Hepsiburada, n11, Amazon, Çiçeksepeti, Ozon and all other marketplaces. When an order is split, a separate order record is created on each marketplace and shipping processes are managed automatically.
How does order splitting affect the shipping process?
Thanks to order splitting, quickly sourced products reach the customer earlier, shipping costs are optimized and the risk of damage is minimized. In addition, by working in sync with all carriers, the most suitable transport method is determined.
How do customers find out that their order has been split?
When an order is split, customers receive a separate tracking number for each part and notifications are sent automatically. This way, customers can easily follow the status of their orders.
Does order splitting affect return processes?
No, order splitting makes return processes easier. Customers can return each part of a split order separately, and the whole process is managed smoothly.
How does the order splitting feature benefit businesses?
- Increases customer satisfaction with faster delivery times. - Optimizes shipping costs and prevents unnecessary expenses. - Simplifies order management and speeds up operational processes. - Provides full integration with all marketplaces and carriers.
How can I activate the order splitting feature?
To use the order splitting feature, you can configure the settings in Faprika's advanced e-commerce management panel or contact us for more information.
Is it mandatory to use the order splitting feature?
No, order splitting is entirely optional. You can split your orders according to the strategy that suits your business best, or continue shipping them as a single package.
