Figensoft Integration
The key to success in e-commerce is not only offering the right products, but also communicating with your customers at the right time, with the right message and in full compliance with the law. An effective dialogue at every step, from order processes to marketing campaigns, turns customer satisfaction into loyalty and loyalty into repeat sales. Bringing together Faprika's powerful e-commerce infrastructure and Figensoft's expertise in communication and permission-based marketing, this integration is designed to automate your business’s customer communication, lighten your operational load and support your growth.
What Is Figensoft?
Figensoft is one of Türkiye's leading providers of communication technologies and permission-based marketing solutions. It offers technological infrastructures that enable businesses to communicate with their target audiences securely, quickly and in full compliance with the law through channels such as Bulk SMS, İYS (Message Management System) and Permission-Based Database Management (İVT). With this integration, you can manage this power of Figensoft directly from your Faprika panel.
What Can You Do with the Faprika - Figensoft Integration?
This powerful partnership lets you take your e-commerce operations run through Faprika to the next level with smart automations. Put an end to manual tasks and automate critical communication steps.
1. Automated "Welcome" Messages and Legal Permission Records
A customer’s first interaction with your brand is one of the most important moments. Thanks to this integration, the moment a new customer registers in your Faprika store, a "Welcome" SMS you prepared in advance is sent automatically. This not only provides a warm welcome; thanks to the Figensoft infrastructure, your customer’s communication permission is also instantly recorded, in compliance with the law, in your Permission-Based Database (İVT) and the Message Management System (İYS). This way you both increase customer satisfaction and manage your legal compliance effortlessly.
2. Instant, Automated SMS Notifications in Order Processes
Don't give your customers a reason to ask "Where is my shipment?" The integration lets you notify your customers automatically at every critical stage of the order:
- New Order Confirmation: The moment your customer completes an order, send a confirmation SMS that the order was received successfully.
- Shipped Notification: When the order is handed to the carrier, send an SMS with the tracking number and keep your customer informed during the exciting wait.
- Delivered Notification: When the order reaches your customer, close the process with an "your product has been delivered" message and build trust. This automation lightens the load on your customer support team and perfects the customer experience.
3. Targeted Bulk SMS Campaigns and Announcements
Boost your marketing power. Run effective bulk SMS campaigns by transferring your entire customer list in Faprika, or specific segments, to Figensoft as a target audience. For new product launches, special-day discounts, "Just for You" campaigns or important announcements, reach your entire opted-in database in seconds. By combining your Faprika data with Figensoft's reliable sending infrastructure, increase the return (ROI) of your marketing campaigns.
Benefits This Integration Brings to Your Business
- Operational Efficiency: Save time and labor by eliminating manual SMS sending and consent tracking.
- Higher Customer Satisfaction: Strengthen your customers' trust and loyalty in your brand with proactive, timely communication.
- Reduced Support Load: Minimize routine questions about order status with automatic notifications.
- Permission-Based Database and Message Management Service (İVT and İYS): Manage your permission-based database and align it with İYS.
- High Marketing Performance: Use your customer data in Faprika to increase sales with personalized, targeted campaigns.
With the Figensoft integration, you can manage all your communication processes, from order notifications to bulk SMS campaigns, from the Faprika panel. Keep your customers informed at every stage with automated messages, achieve İYS compliance effortlessly and improve your marketing performance.
Take your customer satisfaction and sales to the next level with the Figensoft integration today.
Frequently Asked Questions
Do I need separate accounts on Faprika and Figensoft to use this integration?
Yes. For the integration to work, you need an active Faprika account, plus a Figensoft account with SMS credit.
Are the SMS messages sent subject to an extra fee?
Yes. SMS sends are deducted from the SMS packages or credits in your Figensoft account.
What are İVT and İYS, and why are they important?
İVT (Permission-Based Database) is the area where the communication permissions obtained from customers are stored legally. İYS (Message Management System) is the national system in Türkiye where commercial electronic message permissions are managed. The integration makes these records automatic, easing legal compliance.
Can I customize the SMS texts to be sent myself?
Yes. You can create and use your own SMS templates from the Figensoft panel for automated order notifications and bulk campaigns.
How long does the integration take to set up?
The setup is designed to be completed in a few steps without technical knowledge. By connecting the fields in the Faprika and Figensoft panels, you can set up the automations within minutes.
Other Integrations
