Description
DialogTab is a platform that gathers customer conversations from messaging channels on a single screen and allows multiple customer representatives to work at the same time. Thanks to the Faprika integration, your representatives can find products, create carts and request payment without leaving the conversation. It is suitable for businesses that want to turn requests coming from messaging channels into sales.
How Do You Go from Message to Order?
The Faprika integration brings e-commerce features to the representative's screen. The representative searches for a product and shares it with the customer; they can also identify a product from a link or image the customer sends. They see the product's color, stock and campaign information, create a cart on the customer's behalf, apply campaigns to the cart and request payment. The order is completed in full within the conversation.
All Channels in One Panel
Messages from WhatsApp, Instagram, Messenger, Telegram and live support channels are managed in the same panel. Your representatives work by sharing conversations; whichever channel your customer writes from, they get a reply from the same team.
Channel and Representative Performance
In the dashboards you see the performance of each channel separately. You can evaluate your representatives' productivity on a daily, weekly and monthly basis.
What Do You Gain with DialogTab?
- Managing messaging channels in a single panel
- Working with multiple representatives at the same time
- Identifying products from a link or image
- Creating carts and applying campaigns on the customer's behalf
- Payment request during the conversation
- Performance tracking by channel and representative
To use the DialogTab integration, you can try our free demo version or get in touch with us.
