Description
JivoChat is a communication tool that adds a live support window to your e-commerce site and gathers customer messages from different channels in a single interface. Alongside the chats on your site, you answer messages coming in via WhatsApp, Instagram and Facebook Messenger from the same screen. It suits businesses whose customers write from multiple channels and that want to respond quickly to pre-sales questions and post-order requests.
How Does Live Support Work?
Once the integration is set up, your visitors can write to you from the chat window that opens on every page. Messages arrive in the interface your support team uses and are answered in real time. A customer who wants information about a product, or asks about size or delivery, gets an answer without leaving the page.
All Message Channels on One Screen
Conversations from the chat on your site and from social media and messaging channels are not tracked in separate applications; they are all gathered in one central place. Your team works without switching between channels; following messages from a single list saves time and keeps conversations awaiting a reply from slipping through.
Easy Interface for the Team
The interface offers simple use for both customers and the support team. Your support and sales team conduct customer conversations from the same screen; pre-sales product questions and post-order requests are not scattered across separate tools.
Which Live Chat Tool Is Right for You?
If your customers write to you not only on your site but also through social media and messaging apps, this tool makes your work easier by gathering all channels on a single screen. If you only want to chat with visitors on your site, you can also use Tawk.to, a free live chat application.
Reports and Multilingual Support
Reports and analytics help you measure customer interactions and your team's performance. Thanks to multilingual support, you can also serve visitors who speak other languages; if you sell abroad, this makes customer support easier in your e-Export process.
What Do You Gain with JivoChat Live Chat?
- A real-time live chat window on your site
- Messages from your site, social media and messaging channels gathered in a single interface
- Answers to pre-sale questions without leaving the page
- An easy-to-use interface for your team
- Customer interaction and performance reports
- Multilingual support
The integration is set up on your e-commerce site by the Faprika team in all Faprika plans, including Start.
To use the JivoChat live chat integration, you can try our free demo or get in touch with us.
