Description
Tawk.to is a free live support application that lets you chat in real time with customers visiting your e-commerce site. Thanks to the chat window added to your site, your visitors ask their questions about products, orders or delivery without leaving the page, and you answer instantly. It is a suitable solution especially for small and medium-sized businesses that want to start with live support without extra cost.
How Does Live Support Work?
Once the application is added to your site, a chat window appears on your pages. The message the visitor writes reaches the interface your support team uses, and your team replies from there. When the question of a customer who is about to make a purchase decision is answered at that moment, the customer can continue shopping instead of leaving their cart and the site.
Setup by the Faprika Team
The live support application is installed on your e-commerce site free of charge by the Faprika expert team. You start using live support without adding code or dealing with technical settings; your team focuses only on answering incoming messages.
A Look That Fits Your Brand
The interface of the chat window can be customized to match your brand identity. By aligning the window's appearance with your site's design, you make live support look like a natural part of your site.
Visitor and Support Reports
The application provides analytics and reports on visitor behavior and support conversations. Seeing what your customers ask most often guides you in completing missing information on your product pages and improving the customer experience.
Support in Different Languages
Thanks to multi-language support, you can also communicate with visitors coming from different countries. If you sell abroad, this feature makes customer support easier in your e-Export process.
If You Also Want to Collect Social Media Messages
This application focuses on chatting with visitors on your site. If your customers also write to you from social media and messaging apps and you want to answer these messages on the same screen as the chats on your site, you can look at the JivoChat integration.
What Do You Gain with Tawk.to Live Support?
- Free live support application
- Real-time chat with visitors
- Free setup by the Faprika team
- Chat window customizable to your brand
- Visitor behavior and support reports
- Multilingual support
Tawk.to live support is set up free of charge in all Faprika plans, including Start.
To use the Tawk.to live support integration, you can try our free demo version or contact us.
