Description
The DHL Kargo integration creates a direct connection between your Faprika panel and the carrier's web services. Orders are forwarded to the carrier automatically, the tracking number is written to the order by itself, and the delivery information comes back to your panel. This way you can see where every shipped order is without entering a separate system.
How Does the Shipping Process Work?
The order lands in your panel; the moment you approve it, the details are transferred to DHL Kargo in real time and a shipment record is opened. The tracking number is determined automatically and written to the order. The carrier picks up the packages with the barcode label attached from your address; once the label is scanned, both you and your customer can follow the shipment status.
Delivery Information Returns to Your Panel
When the shipment is delivered, this information appears both in your panel and on the customer's order screen. With the Shipping Status Automation in the Ultimate and Elite plans, updating the shipping status of orders requires no manual work; you see which orders have reached the customer on a single screen.
Customer Notification
SMS and email notifications about the shipment are sent by the carrier. Your customer can also reach the tracking number through the "Where is my cargo?" option on your site; support requests asking "Where is my order?" decrease.
What You Gain with the DHL Kargo Integration
- Direct connection to the carrier's web services
- Real-time transfer of approved orders
- Tracking number determined automatically and written to the order
- Delivery information reflected in your panel and on the customer screen
- SMS and email notifications from the carrier
- Package pick-up from your address
Shipping integrations are used in the Ultimate and Elite plans; each carrier is added as a separate add-on.
To use the DHL Kargo integration, you can try our free demo or get in touch with us.
