Description
Telsam is a licensed voice operator and telecommunications company offering call center and fixed voice services. Faprika's Telsam Virtual PBX integration connects your e-commerce site to your PBX. During a call, your customer representatives can see the calling customer and their activity on the site, and take the necessary action at the same time. It suits businesses that also take orders and support requests by phone.
How Does the PBX Integration Work?
Once the site and the PBX are connected, your call center team conducts the call while seeing the customer's information and past activity. Notes can be added to calls; because these notes are shared with the other staff on your team, the customer does not have to explain the same issue all over again.
Automatic Call for Cash-on-Delivery Orders
For orders placed with cash on delivery, the system automatically calls the customer to obtain order confirmation. The confirmation process is thus completed without the need for manual calls.
Call Recording and Reporting
Voice communication, management, reporting and recording processes run through a single system. Calls are recorded whenever you need.
Different Usage Models
Depending on your PBX needs, there are different usage models, from a hosted service to renting products and licenses. It can be used for multiple companies; you can set up the greeting structure separately for each company.
What Do You Gain with Telsam Virtual PBX Integration?
- Access to customer information and activity during a call
- Adding notes to calls and sharing them within the team
- Automatic confirmation call for cash-on-delivery orders
- Call recording and reporting
- Hosted service or license rental options
- Separate greeting structure for multiple companies
If you also want to send order notifications as SMS through the same company, you can look at the Telsam SMS integration.
To use the Telsam Virtual PBX integration, you can try our free demo version or contact us.
