Distance Sales Contract Sample

1. PARTIES

1.1. Seller Information

Trade Name:
..............................................................

Address:
..............................................................

Tax Office:
..............................................................

Tax Number:
..............................................................

Phone:
..............................................................

Email:
..............................................................

Website:
..............................................................

1.2. Buyer Information

Full Name / Trade Name:
..............................................................

Address:
..............................................................

Phone:
..............................................................

Email:
..............................................................

2. SUBJECT OF THE CONTRACT

The subject of this Distance Sales Contract is the determination of the rights and obligations of the parties regarding the sale and delivery of the product or products ordered electronically by the BUYER through the SELLER’s website, the characteristics and sale price of which are stated below.

The BUYER acknowledges and declares that, before placing the order, they were informed about the basic characteristics of the products, the sale price, the payment method, the delivery terms, the shipping fee if any, and the right of withdrawal.

3. ORDER AND PRODUCT INFORMATION

Order Number:
..............................................................

Order Date:
..............................................................

Product(s):
..............................................................

Quantity:
..............................................................

Unit Price:
..............................................................

Discount Amount:
..............................................................

Shipping Fee:
..............................................................

Total Amount Including Taxes:
..............................................................

Payment Method:
..............................................................

The product name, model, color, size, quantity and other characteristics of the order may also be shown separately on the order summary, the invoice or the e-invoice.

4. PAYMENT

4.1. The BUYER pays the order amount using one of the payment methods offered on the website.

4.2. For payments made by credit card, the installment, interest or other financial terms applied by the bank are a matter between the relevant bank and the BUYER.

4.3. If the payment is not completed for any reason or is cancelled by the bank or the payment institution, the SELLER has no obligation to deliver the product.

4.4. If the payment is withdrawn or cancelled after the order is created, or an unauthorized transaction is reported, the order may be cancelled provided the product has not yet been delivered.

5. DELIVERY

5.1. The products are sent to the delivery address specified by the BUYER during the order.

5.2. The SELLER is obliged to deliver the ordered product within the periods set out in the applicable legislation.

5.3. Delivery times may vary depending on conditions such as the product’s stock status, the delivery address, the shipping company and public holidays.

5.4. The SELLER cannot be held responsible for delays caused by the BUYER providing an incorrect or incomplete delivery address.

5.5. If the BUYER is not at the address at the time of delivery, the delivery procedures of the shipping company apply.

6. RECEIVING AND CHECKING THE PRODUCT

The BUYER is advised to check the shipping package at the time of delivery.

If the package is open, torn, crushed, wet or otherwise shows signs that the product may have been damaged, having the necessary reports drawn up at the time of delivery helps resolve any disputes more quickly.

The BUYER’s rights arising from the applicable legislation regarding defective or damaged products noticed after delivery are reserved.

7. RIGHT OF WITHDRAWAL

7.1. If the BUYER is a consumer, they have the right to withdraw without giving any reason within 14 days from the date the product is delivered to them or to a third party they designate, except for the exceptions set out in the legislation.

7.2. To exercise the right of withdrawal, the BUYER must notify the SELLER in writing or through the communication channels stated on the website within the 14-day period.

7.3. After the withdrawal notice, the product must be sent to the SELLER within the period specified in the applicable legislation.

7.4. If the right of withdrawal is exercised, the product price is refunded in accordance with the periods and methods specified in the legislation.

7.5. Where possible, the refund is made using the payment method the BUYER used at the time of purchase.

8. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The right of withdrawal cannot be exercised in the cases specified in the applicable legislation.

Examples of products for which the right of withdrawal may not be exercised include:

• Products prepared according to the BUYER’s special requests or needs,
• Products that spoil quickly or whose expiry date may pass,
• Products whose packaging, tape, seal or package has been opened after delivery and which are not suitable for return for health or hygiene reasons,
• Products that, after delivery, have become mixed with other products and by their nature cannot be separated,
• Other products and services for which the legislation provides an exception to the right of withdrawal

may be given as examples.

Whether a product falls within the scope of the right of withdrawal is assessed according to the nature of the product and the applicable legislation.

9. RETURN CONDITIONS

9.1. The product to be returned must, as far as possible, be sent with its invoice, box, packaging, standard accessories if any, and other parts shipped with the product.

9.2. For losses in value resulting from use of the product beyond ordinary inspection, the provisions of the applicable legislation apply.

9.3. Return procedures are carried out by the SELLER through the return address and return method stated on the website.

Return Address:
..............................................................

Return Contact Address / Email:
..............................................................

10. DEFECTIVE OR FAULTY PRODUCTS

If the delivered product differs from the ordered product, or is incomplete, faulty or defective, the BUYER’s rights arising from the applicable consumer legislation are reserved.

If the conditions are met, the BUYER may request:

• Return of the product,
• A price reduction,
• Replacement of the product with a defect-free one,
• Repair of the product where the legislation permits

in each case upon request.

11. STOCK STATUS AND ORDER CANCELLATION

If it is later found that the ordered product is not in stock, or if it is not possible to supply the product, the BUYER is informed.

If a payment has been collected, the relevant amount is refunded to the BUYER in accordance with the applicable legislation.

In cases such as a clear and obvious technical error in the product price, the order is assessed within the framework of the nature of the event and the provisions of the applicable legislation.

12. CAMPAIGNS, COUPONS AND DISCOUNTS

Campaigns, coupons, discounts and promotions offered on the website are valid under the terms of use stated in the relevant campaign.

If the campaign conditions cease to apply as a result of a return or order cancellation, the refund amount may be calculated taking into account the effect of the campaign on the order.

Whether campaigns can be combined with one another is stated in the terms of the relevant campaign.

13. PERSONAL DATA

The personal data shared by the BUYER in the course of order transactions is processed in accordance with the applicable personal data protection legislation for the purposes of:

• Creating the order,
• Collecting the payment,
• Preparing the product,
• Carrying out shipping and delivery operations,
• Issuing the invoice,
• Providing after-sales support,
• Fulfilling legal obligations

Personal data is processed for these purposes in accordance with the applicable personal data protection legislation.

Detailed information on the processing of personal data is provided in the KVKK (Turkish Personal Data Protection Law) Privacy Notice published on the SELLER’s website.

14. FORCE MAJEURE

Natural disasters, war, epidemics, strikes, lockouts, serious disruptions in transport and communication infrastructure, decisions of public authorities and similar situations arising beyond the reasonable control of the parties may be considered force majeure.

If obligations cannot be fulfilled due to force majeure, the obligations of the parties are assessed in proportion to the effect of the force majeure.

15. RESOLUTION OF DISPUTES

If the BUYER is a consumer, disputes arising from this contract may be brought before the Consumer Arbitration Committees and Consumer Courts within the monetary limits set by the applicable legislation.

The BUYER’s other rights of application and action arising from consumer legislation are reserved.

16. ENTRY INTO FORCE

Before completing the order on the website, the BUYER declares that they have read and accepted this Distance Sales Contract electronically.

This agreement enters into force when the BUYER gives electronic approval and the order is created.

SELLER

Company / Trade Name:
..............................................................

Date:
..............................................................

BUYER

Full Name:
..............................................................

Date:
..............................................................